technical assistance
TECHNICAL ASSISTANCE
Pinnacle Group is strongly committed to providing its customers throughout Latin America with the best assistance, support and warranty.
For your greatest satisfaction, we have our offices in Argentina and Brazil, in addition to our headquarters and logistics center in USA-Miami.
Any Latam customer who buys a product in our chain of authorized resellers may process the guarantee or request assistance through the informed channels.
Our logistics center, with more than 7,000 square meters, has a permanent stock of all the brands represented and it is thanks to it that our services can be provided so quickly.
Of course, our services are not limited to the regions of Brazil or Argentina, but we have coverage throughout Latin America. This way, if a customer suffers a defect with a product in a country where we do not have our own headquarters, they only have to approach the reseller where they purchased said product. The reseller will contact Pinnacle Group, who will immediately ship a new product without the need for other intermediaries.
At Pinnacle Group we are confident in our ability to provide excellent service no matter where you are.
Warranty and Technical Support
We offer comprehensive warranty coverage for our brands, including repairs, replacements and product maintenance services.
Our goal is to ensure that you are completely satisfied with your purchase and that your audiovisual equipment performs optimally throughout its lifetime.
Preventive Maintenance
Preventive maintenance service involves regular inspection, cleaning and maintenance of audiovisual equipment to prevent problems before they occur.
This type of maintenance can help catch and fix problems early, which can save you time and money in the long run.
Camera Repair
We offer repair services for DSLR and mirrorless cameras from leading manufacturers such as Nikon, Canon, Sony and Panasonic.
Our qualified technicians have extensive knowledge and experience diagnosing and correcting a wide range of camera issues including sensor cleaning, firmware updates and more.
Lens Repair and Cleaning
We offer comprehensive warranty coverage for our brands, including repairs, replacements and product maintenance services.
Our goal is to ensure that you are completely satisfied with your purchase and that your audiovisual equipment performs optimally throughout its lifetime.
The Pinnacle Group provides support, technical assistance and warranty for the brands we represent, such as:
